At Mattressland UAE, customer satisfaction is our priority. We want you to shop with confidence, which is why we offer selected mattress trial periods along with a transparent return, exchange, and refund process. This policy explains the conditions under which returns, refunds, exchanges, and mattress trial requests are accepted.
Eligibility for Returns:
• Selected mattresses are eligible for a 10-Night Trial. Return requests must be submitted within 10 nights from the delivery date.
• Selected mattresses are eligible for a 30-Day Trial. Return requests must be submitted within 30 days from the delivery date.
• Trial periods apply only to eligible mattress models clearly identified on Mattressland.ae.
• The mattress must be clean, hygienic, free from stains, burns, tears, odors, or damage.
• The mattress must be used on a suitable bed base or foundation.
• Original proof of purchase or order confirmation is required.
Non-Returnable Items:
• Bed bases and beds.
• Pillows, mattress protectors, bedding, towels and all sleep accessories.
• Clearance, display or sale items unless otherwise stated.
• Custom-made or personalised products.
• Mattresses damaged through misuse, abuse, improper handling or improper storage.
1. Contact our Customer Care team at [email protected] to request a return.
2. Our team will review your eligibility and arrange a mattress inspection if required.
3. Once approved, we will arrange collection or provide return instructions.
4. Customers should ensure the mattress is properly packed and ready for collection.
Eligibility for Refunds:
• Refunds are processed only after the returned mattress has been inspected and approved by Mattressland.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited back to the original payment method.
• Processing time may vary depending on your bank or payment provider.
Complimentary Promotional Products:
If a mattress purchased during an eligible trial period includes complimentary promotional products, including free pillows, the value of those products will be deducted from the refund if they are not returned in new, unused, unopened and resalable condition.
• AED 100 for Complimentary Hollow Fibre Pillows.
• AED 180 for Complimentary Luxury Micro Fibre Pillows.
Any other complimentary promotional products included as part of a marketing campaign may also be deducted from the refund based on their retail value.
Refund Exceptions:
• Delivery, installation, assembly and transportation charges are non-refundable.
• Refunds may be refused if the mattress is stained, damaged, excessively soiled, abused or improperly handled.
• Refund requests made outside the applicable mattress trial period are not eligible.
• Mattressland reserves the right to inspect all returned products before approving a refund.
• If no one is available during the first scheduled delivery, one complimentary re-delivery will be arranged.
• Any additional delivery attempts may incur extra delivery charges based on location and order size.
• Orders must be fully paid at least 2 working days before the scheduled delivery date.
• Delivery charges apply for remote locations including Ruwais, Mirfa, Liwa, Al Ain, Al Qua and other Western Region areas.
• Approved returns or exchanges may be subject to collection or transportation charges where applicable.
1. Once eligibility has been confirmed, a Mattressland Sleep Specialist will contact you within 24 hours.
2. Mattress exchanges are available only on the original purchase and only for eligible trial mattresses.
3. Trial periods apply only to selected mattress models clearly identified on Mattressland.ae.
4. If the selected mattress size is unsuitable, customers must contact Mattressland within the applicable trial period to request an exchange.
5. Exchanges due to incorrect size selection are available only for standard mattress sizes listed on our website.
6. Only one exchange or one return is permitted per original mattress purchase during the applicable trial period.
7. The mattress must remain clean, hygienic and free from stains, burns, tears, odors or misuse throughout the trial period.
8. The mattress must always be used on a proper bed base or foundation that provides adequate support.
9. Mattressland reserves the right to inspect every mattress before approving any exchange or return request.
10. Upon approval, any applicable price differences, promotional deductions, collection charges or exchange fees will be communicated before processing.
If you have any questions regarding our Returns, Refunds or Mattress Trial Policy, please contact us:
Email: [email protected]
Phone: +971 58 516 2629
Thank you for choosing Mattressland UAE. We appreciate your trust and look forward to helping you enjoy better, healthier sleep.
